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There is nothing about ADSL that requires the use of a VPN, so
you could disable the VPN and rely on some sort of access
control, such as a password, to provide rudimentary security.
Whether this is a good idea depends on the nature of the traffic
between the offices and what security experts call the threat
model, the nature of the threats that you are trying to protect
against.
A better solution may be to diagnose the cause of the VPN's
failure. You don't say what kind of VPN the customer is using, so it's
difficult to offer any specific advice, but it is often useful to
take a packet capture of the VPN's establishment protocol (using
etherpeek, tcpdump,
wireshark
or a similar tool), and analyze the
resulting output. If your sites have dynamic IP addresses, it
might be useful to ask your ISP if they have changed their DHCP
lease policies lately, as this could be causing a change in one
side's IP address that confuses its peer.
Learn how to connect sites with dynamic IP addresses across the Internet.
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