| Benefit |
Reseller |
Managed Service Provider |
| Tier 1: Platinum |
Tier 2: Gold |
Tier 3: Silver |
| General Communications |
| Partner advisory council participation/briefing sessions |
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| Monthly partner newsletter |
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| Partner portal |
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| Other: Targeted email communications as needed |
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| Marketing and Communications |
| Listed in partner Web locator/database |
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| Partner webcasts |
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| Market development funds |
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| Press release support |
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| Joint marketing campaigns |
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| Online price information system |
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| Other: Smart Enterprise Marketing Program educates partners through thought leadership platform of CA's Smart Enterprise magazine |
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| Success stories posted at CA.com |
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| Sales tools |
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| Partner logo kit |
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| Financial offering |
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| Rebates |
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| Deal registration |
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| Technical Resources |
| 24x7 phone technical support |
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| Web-based support |
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| Free dedicated technical support facility |
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| Fee-based dedicated technical support facility |
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| Packaged services available to resell |
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| Other: Product pre-release information |
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| Phone-based technical support for CA volume product |
Severity 1 - 24x7, Non-Severity 1 - 8x5 local time, Mon-Fri |
8x5 local time, Mon-Fri |
8x5 local time, Mon-Fri |
|
| ESP phone-based support for CA value product |
Severity 1 - 24x7, Non-Severity 1 - 8x5 local time, Mon-Fri |
Severity 1 - 24x7, Non-Severity 1 - 8x5 local time, Mon-Fri |
Severity 1 - 24x7, Non-Severity 1 - 8x5 local time, Mon-Fri |
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| Demand Generation |
| Business planning resources |
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| Competitive price assistance |
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| Qualified lead distribution |
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| Sales cycle assistance |
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| Not for resale demo software/hardware |
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| For sale demo software/hardware |
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| Partner leads system |
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| Corporate account manager |
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| Other |
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| Training/Certification |
| Opportunity to participate in beta testing |
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| Free Web-based sales training |
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| Free participation in sales workshops |
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| Onsite sales training |
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| Product certification |
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| Discounted conference attendance |
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| Other |
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